RETAIL DISTANCE SALES TERMS AND CONDITIONS OF SUPPLY OF PRODUCTS

2.1. We use the personal information you provide to us in accordance with and for the purposes set out in our Privacy Policy which is accessible at: https://www.hublot.com/en-gb/privacy-policy.
Please take the time to read it, as it includes important terms which apply to you.

3.1. As a consumer, you have legal rights in relation to Products we sell to you that are faulty or not as described. Nothing in these Terms will affect your legal rights.

3.2 We are under a legal duty to supply Products that are in conformity with this Contract.

4.1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before submitting it. If you submit an order to us which contains an error, please contact us on info@hublot.co.uk or on +44 (0) 1204 861 168 as soon as possible to correct the error. We will try to correct any error in the order submitted by you before it is processed, but we cannot guarantee this.

4.2. After you select the Product, you will receive an e-mail from us with details of your order and with the link to proceed with the payment of the Product on the Platform. We will confirm our acceptance of your order once the payment is completed and we acknowledge safe receipt of this payment (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

4.3. If we are unable to supply you with a Product, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible and in any event, within 14 days of our e-mail notification to you.

4.4 Unless specified otherwise, the purchase of the Product(s) is a one-off purchase that will be deemed completed once both parties have complied with their obligations in full.

5.1. We may revise these Terms from time to time. You should read these Terms carefully before proceeding to the payment of each Product on the Platform.

5.2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

5.3. If we revise these Terms and you have already placed an order with us, the revised Terms will not apply to the order that you have placed.

6.1 Products ordered through Retail Distant Sales, that are in stock at the relevant Hublot store, are usually available for collection within 24 hours of you placing your order. The Hublot store that you have chosen to collect your Products from will hold on to your Products for 10 days from the date that you are sent your Dispatch Confirmation, after which the Contract shall be deemed cancelled.

6.2 When you or your alternate pick-up person collects your Products, you/they will be asked to provide a copy of your Dispatch Confirmation and a valid form of ID (passport or driving license). You/they may also be asked to sign for the Products.

6.3. We only deliver to the UK.

7.1. We want you to be completely happy with your order. Subject to certain exceptions detailed below, if for any reason you are not satisfied, we will gladly accept your return within 30 days of delivery of the original item, at our expense. You have a legal right to return goods within 14 days however for your peace of mind (and without affecting your legal rights) we will accept returns up to 30 days from delivery.

7.2. To return an item, please follow our return process included in your parcel.

7.3. Please note: a return authorization must be initiated within 30 days of receiving the order and the Product returned within 10 days of the return authorization being issued. In addition, all Products must be returned with the original receipt, in an unused state and in brand-new condition, with all original shipping and Product packaging, protective materials, and tags in place.

7.4. Unless the Product was faulty as the time of delivery, we will not accept any return if the Product shows signs of wear or has been used or altered from its original condition in any way, or if the 10 day returns authorization has passed.

7.5. Personalized Products are considered as final sale and cannot be returned for exchange or refund.

7.6. Watch bracelets that have been adjusted at your request must have been done so by

8.1. The price of the Product is as quoted in the e-mail that you receive from us to confirm the order and proceed with payment on the Platform.

8.2. The price of the Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

8.3. It is always possible that, despite our reasonable efforts, some of the Products on the Platform may be incorrectly priced. We will normally check prices before accepting your payment so that, where the Product's correct price at your payment date is less than our stated price at your payment date, we will charge the lower amount. Where the Product’s correct price is higher than that advertised, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. In such case, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

9.1. The price of Products is in Pounds Sterling.

9.2. You can only pay Products on the Platform using a VISA, MASTERCARD or AMERICAN EXPRESS credit card.

9.3. Certain Products that you purchase on the Platform may be subject to additional Terms presented to you at the time of such purchase.

10.1. If we fail to comply with these Terms, we will be responsible to you for the loss or damage you suffer that is a foreseeable result of our breach of these Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.3. We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any matter which by law may not be limited or excluded;
(d) for breach of your legal rights in relation to the products; and
(e) for defective products under the Consumer Protection Act 1987.

11.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an act or event beyond our reasonable control (“Event Outside Our Control”) provided that we contact you as soon as reasonably possible and take steps to minimise the effect of the delay. Provided we do this we will not be liable for an Event Outside Our Control. If there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.

12.1. When we refer, in these Terms, to "in writing", this will include e-mail.

12.2. If you have any questions or complaints about the Product, please contact us. You can contact us using the following means:
(a) On our website on https://www.hublot.com/en-gb/contact-us
(b) E-mail: info@hublot.co.uk
(c) Telephone: +44 (0) 1204 861 168

12.3. If we need to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

13.1. We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.

13.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

13.3. This Contract is between you and us. Except as expressly set out in this clause 13, no person who is not a party to this Contract shall have any rights to enforce any of its terms. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this Contract are not subject to the consent of any other person.

13.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and any written waiver does not mean that we will automatically waive any later default by you.

13.6. These Terms are governed by the law of England and Wales. This means a Contract for the purchase of Products through the Platform and any dispute or claim arising out of or in connection with the Contract (including non-contractual disputes or claims) will be governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. If you are a consumer you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause 13.6, affects your rights as a consumer to rely on such mandatory provisions of local law.

13.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact your local Trading Standards Services which can found at https://www.tradingstandards.uk/consumers/support-advice.